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Simplefix prides itself on the quality of our service and we always endeavour to meet the highest standards our customers deserve. If you are not 100% happy with your purchase, then we offer the following refund policy for your satisfaction

If your item has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 24 hours of receipt) on 0151 652 6846 We will then arrange the best course of action to take.

If your product has developed a fault then please contact us with your INVOICE NUMBER to hand. We can then discuss the preferred course of action that you would like us to take.

If for any other reason you want to return a standard product to us we offer a 5 day returns policy. Return the item - unused and in its original packaging - within 5 days of receipt. We recommend that you use a signed for service, via a reputable courier, such as Royal Mail for larger items city link, with adequate insurance to cover the value of the item. To facilitate a speedy refund or replacement, please include a copy of your receipt and state the reason for the return.

Carriage will NOT be refunded

 Your statutory rights are not affected by the above refund policy.